Specialized Community Liaison Professional at The Hope Source

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JOB SUMMARY: 

The Specialized Community Liaison Professional (S-CLP) provides interactive and supportive instruction and supervision to assigned clients in a group setting.  The S-CLP serves as a pre and post education and therapeutic setting support provider.  Direct areas of training and facilitation include elementary and secondary educational support, team-building, vocational, financial literacy, wellness, socialization, independent living and self-advocacy. The S-CLP assists individuals on their journey to evolve from one stage of development to the next level of independence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide approximately 10 hours of direct interactive supervision and support to group of no greater than 4 clients in desired activities to foster independence and the achievement of their goals
  • Understand and implement the strategies and goals identified in the Person-Centered Individual Support Plan (ISP) and Client Success Plan which will include goals related to their current therapeutic goals.
  • Record data on the implementation of goals to evaluate progress in accordance with their Client Success Plan.
  • Utilize and encourage the use of the individual’s personal coping strategies and/or identified methods to support the person to participate in desired activities.
  • Serve as the liaison between the client and The Hope Source. 
  • Understand & implement the strategies, and record data, as outlined in the individual’s Behavior Support Plans (BSP’s).
  • Understand and ensure all health & safety precautions are followed and documented as identified in the individual’s Risk Plan(s).
  • As directed by the supervisor, participate in quarterly person-centered plan meetings for the individuals you support.

COMMUNICATION, REPORTING AND QUALITY ASSURANCE RESPONSIBILITIES

  • *Coordinate with The Hope Source representative to determine organization’s needs including tasks, as well as changes in personal goals. 
  • *Monitor each client’s ability to complete requested tasks effectively and in a timely manner. 
  • *Develop monthly schedule for assigned group and ensure hours are aligned with their NOA.  Monitor the delivery of services to ensure clients are maximizing the utilization of the hours in their plans and that they arrive and are picked up on time.
  • *Complete monthly progress reports and upload in database or distribute to appropriate persons, as directed by the supervisor.
  • *Act as the liaison for communicating with families & caregivers, IST members and The Hope Source representatives; ensuring communication is respectful and professional.
  • Maintain confidential information in accordance with HIPAA & regulatory guidelines.
  • Use various means of communication (verbal, written and electronic) to complete work and effectively interact with internal and external customers.
  • Actively participate in meetings as directed, acting and following up on assigned items.
  • Actively support a safe and healthy environment, monitoring for hazards and safety concerns of the individuals served.
  • Immediately alert supervisor of any critical or potentially critical issue or crisis situation.
  • Prepare reports according to timelines and in adherence with company and regulatory guidelines (ISP & BSP data, daily documentation, incident reports, timesheets, etc.)
  • Network with customers and other professionals to develop and maintain positive, supportive and collaborative relationships to support the company’s mission and initiatives.

BUSINESS ADMINISTRATION RESPONSIBILITIES

  • Ensure hours worked are recorded accurately and submitted within designated timelines.
  • Regularly check email and other forms of electronic messaging and respond to communications within 48 hours or immediately in urgent/time sensitive situations.

REQUIREMENTS

EDUCATION AND EXPERIENCE

  • Must be 18 years of age or older.
  • Must have a high School Diploma, G.E.D, or H.S.E. Diploma 
  • One (1) year relevant work experience. (May substitute with current employment and completion of on-boarding training with The Hope Source Inc.
  • Instructional Assistant or knowledge of IEP transition planning

BUSINESS AND TECHNICAL SKILLS

  • Must have and/or develop working knowledge and proficiency in Person Centered Planning, Positive Behavior Supports and Employment Supports.
  • Ability to apply general understanding and knowledge to carry out instructions in written, verbal or schedule form.
  • Ability to develop schedule and carry-out the logistics for successful implementation.
  • Ability to facilitate and train on relevant curriculum's.
  • Ability to handle and carry out multiple tasks.
  • Basic computer skills with the ability to learn and effectively utilize identified computer software applications to accomplish tasks.
  • Ability to read, comprehend, interpret and apply information from general procedures, safety rules, instructions, data and reports.
  • Ability to use Basic English grammatical skills to write routine reports and general correspondence.
  • Organizational skills and ability to accurately document data and maintain records.

COMMUNICATION/INTERACTION SKILLS

  • Verbal and written skills to effectively communicate information to various audiences and customers.
  • Ability to effectively work as a team member and promote a positive work culture.

SELF MANAGEMENT SKILLS

  • Ability to maintain regular attendance as scheduled, be punctual & maintain accurate record of hours worked.
  • Ability to organize self and work activities and take initiative to accomplish tasks.
  • Demonstrate cooperative attitude and tolerance for stress when confronted with critical situations.
  • Ability to maintain confidentiality, integrity and accountability within the scope of responsibilities.

General Requirements and Working Conditions

  • Must provide own transportation, have valid driver’s license, properly registered vehicle, and driving record must meet insurability requirements.
  • Must have ability to lift/move/transfer individuals or materials weighing up to 75 lbs. periodically.
  • Must have ability to stand, walk, stoop, and bend frequently.
  • Must have manual dexterity sufficient to reach, handle items, work with the fingers, and perceive attributes of objects and materials (such as medication, first aid supplies, with meal preparation and household tasks).
  • Must maintain CPR and First Aid certification and must stay current on all other training as defined by Indiana state guidelines, industry accreditation standards and company guidelines.
  • While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, toxic and caustic chemicals, and fumes or airborne particles.  The noise level in the work environment is usually quiet to moderate.
Location: Indianapolis, IN
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